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Shop FAQ

Questions about your order?

If there are any issues or problems with an order, please call us at 1-800-BABY123 or email us at enfamilresourcecenter@enfamil.com.

 

Our hours are: Monday – Friday 7 a.m. – 7 p.m. CST/CDT Saturday 8 a.m. – 4:30 p.m. CST/CDT.


Standard and APO/FPO Shipping

Orders placed on Enfamil.com or through our Enfamil Resource Center can only be shipped within/to the 50 states, we do not ship to territories, Puerto Rico, or PO Boxes.

 

Orders though Enfamil.com or orders placed through our Enfamil® Resource Center can be shipped to military addresses. Shipping times do take longer and are estimated to arrive in 1-2 weeks. To set up your order for APO/FPO shipping please use the following:

 

Country – United States
State – Please choose one of the armed forces: Armed Forces Africa, Armed Forces Americas, Armed Forces Canada, Armed Forces Europe, Armed Forces Middle East, or Armed Forces Pacific.
ZIP – Please enter the associated zip code
City – Please enter either "FPO" or "APO"


Free Shipping

All orders qualify for free Standard Ground shipping and will arrive within 4-6 business days.


Expedited Shipping

Shipping can be upgraded to Expedited when the order is placed, and the shipping cost is paid for by the customer. The charge for this option is dependent upon the weight of the entire order.

 

These orders are expected to arrive within 2-3 business days. This shipping option can only be applied at the time of order.


Signature Required

Orders placed through our website or with our Enfamil® Resource Center do not require a signature, but the request to require a signature can be added by calling us at 1-800-BABY123. Our hours are: Monday – Friday 7 a.m. – 7 p.m. CST/CDT and Saturday 8 a.m. – 4:30 p.m. CST/CDT.

 

Orders are processed Monday through Friday, with the exception of company holidays.


Returns

For all other returns or for instructions on returning products purchased through the Enfamil.com or Enfamil® Resource Center, you can contact us at 1-800-BABY123. Our hours are: Monday – Friday 7 a.m. – 7 p.m. CST/CDT Saturday 8 a.m. – 4:30 p.m. CST/CDT. Please have your order number ready when you call.

 

  • Orders must be returned within 90 days of the purchase date.
  • Returns will only be accepted for full, unopened shipping cases and must have at least 2 months of shelf life remaining.
  • Expedited shipping charges cannot be refunded.

Order Cancellations

Orders can be cancelled if the request is made within 2 hours from the time when the order was originally placed. If the order has been placed with expedited shipping, the order may not be able to be cancelled before shipping.


How can I set up a scheduled order?

A scheduled order can be set up by logging into your account on shop.enfamil.com and following the instructions below:

 

  • Place an order for the product you want and how much.
  • Once finished, click "My Account."
  • Then, click "View Order Status."
  • Choose the order you just placed and click "Schedule this order."
  • A drop down will appear, and you can choose either a fixed frequency option or specific dates. Fill in your desired schedule.
  • Click "Save Scheduled order."

These orders will now ship according to how you set the orders up. Your credit card will be automatically charged, and they will be routed as free 4-6 business day shipping by default.


Enfamil Family Beginnings Checks

Checks from our Enfamil® Family Beginnings Program can be used with orders placed through our Enfamil® Resource Center; however, checks must be mailed in to the following address before they can be redeemed. : To place an order through our Enfamil Resource Center call us at 1-800-BABY123.

 

Mead Johnson Nutrition
Attn: Home Delivery B215
2400 W Lloyd Expy
Evansville, IN 47721


 
  • Live help 1-800-BABY123 | Mon. - Fri. 7 a.m. to 7 p.m. CST/CDT | Sat. 8 a.m. to 4:30 p.m. CST/CDT Questions,
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Hours: Mon. - Fri. 7 a.m. to 7 p.m. CST/CDT / Sat. 8 a.m. to 4:30 p.m. CST/CDT
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