Last Updated December 2022
Privacy Principles | Purpose and Reach | Information Collected, Legal Bases & Disclosures | Marketing, Cookies & Websites | Notice on Cookies | Children’s Data | Service Providers & Other Information | Your Rights | International Transfers of Personal Data
Reckitt values your privacy and the protection of your Personal Data. This Company Privacy Notice (“Notice”) explains how we collect, store, use, share, transfer, delete, disclose, and process information collected from or about you (“Personal Data”) by Company and any directly or indirectly controlled affiliate or subsidiary thereof (collectively, “Company,” “we,” “our,” or “us”). As an international company, Company has multiple legal entities in different jurisdictions that are responsible for the Personal Data they process, and we process Personal Data in accordance with these applicable laws and regulations. Learn more about Reckitt and its brands.
Across all of our business activities we seek to base our privacy practices on accepted principles of privacy and data protection. These principles include:
This Notice describes the types of Personal Data that Company may collect or process, how we may use and disclose that Personal Data, and how you may exercise any rights you may have regarding our processing of your Personal Data.
This Notice applies to Personal Data collected or processed by us online (through websites, applications, email, and otherwise) (“Online Services”); and in other situations where you interact with us, including but not limited to interacting with or visiting our sites and offices or our events (e.g., tradeshows and conferences) (such products, services, Online Services, and other systems collectively, the “Products and Services”); when we process your data as an employee of a company for which we provide Products or Services; or anywhere this Notice is posted or referenced. This Notice also applies to Personal Data that is collected or processed when you interact with us in person, by telephone, or by mail.
Below is a high-level summary of the types of Personal Data we may collect from you. Following that high-level summary is additional detail and information on how we collect, process, and use Personal Data and the potential recipients of your Personal Data, and how we have done so in the preceding 12 months. Some jurisdictions require us to state the legal bases for processing your Personal Data, which are included below, but please note that not all jurisdictions may recognize all legal bases.
Identity and contact information |
Other personal information |
Visual and audio information |
Technical Information |
Commercial and financial information |
Professional and educational information |
Anonymized / de‑identified data |
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This may include name, email, phone number, etc. | This may include age, gender, date of birth, etc. | This may include still images, video, call recordings, etc. | This may include Internet Protocol (IP) address, browser, device type, etc. | This may include request documentation, financial transaction history, etc. | This may include job title or position, employer, etc. | Data for which your individual personal characteristics have been removed | |
Users of Online Services, Visitors to Our Websites and Physical Locations, and Senders of Inquiries ​ | |||||||
Employment Candidates | |||||||
Business Partners and Their Employees, Agents, and Contractors | |||||||
Children |
Users of Online Services, Visitors to Our Websites and Physical Locations, and Senders of Inquiries |
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We may process your Personal Data when you: (1) visit our websites and our physical locations; (2) submit inquiries to us both online (e.g., via email) or offline (e.g., by written letters); (3) sign up for our newsletters or other informational or marketing materials; and/or (4) register for, visit, or use our online Products and Services. | |
Examples of the types of data we process | |
Identity and contact information, such as: |
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Other personal information, such as: |
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Visual and audio information, such as: |
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Technical information, such as: |
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Anonymized / De-identified Data: |
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Where do we get the data? | |
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Why do we process the data? | |
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The legal bases for processing: | |
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Who receives the data? | |
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Employment and Candidates |
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We may process your Personal Data when you apply or are a candidate for employment or apprenticeship at Company. | |
Examples of the types of data we process | |
Identity and contact information, such as: |
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Other personal information, such as: |
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Technical information, such as: |
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Professional and educational information, such as: |
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Anonymized / De-identified Data: |
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Where do we get the data? | |
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Why do we process the data? | |
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The legal bases for processing: | |
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Who receives the data? | |
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Business Partners and Their Employees, Agents, and Contractors. |
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We may process your Personal Data if you are an employee, agent, or contractor of a third party with whom Company does business, hires as a service provider, or otherwise partners with. | |
Examples of the types of data we process | |
Identity and contact information, such as: |
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Other personal information, such as: |
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Technical Information, such as: |
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Commercial and financial information, such as: |
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Anonymized / De-identified Data: |
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Where do we get the data? | |
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Why do we process the data? | |
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The legal bases for processing: | |
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Who receives the data? | |
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Children |
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Company does not knowingly collect, maintain, disclose, or otherwise process Personal Data from minors below the age of 16 without the permission of such minor’s parents or legal guardians. |
To the extent permitted by applicable law, including in accordance with your consent where required by applicable law, we may engage in the following activities:
On certain of our websites, we use Google Analytics, to help us understand how users engage with this and other of our websites. Google Analytics may track your activity on our sites (i.e., the pages you have seen and the links you have clicked on) and helps us measure how you interact with the content that we provide. This information is used to compile reports and to help us improve the sites. The reports we receive disclose website trends without identifying individual visitors. Learn more about Google’s privacy practices, and exercise the opt-out provided by Google by downloading the Google Analytics opt-out browser add-on, or as described in our Notice on Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. We will honor such ‘Do-Not-Track’ requests.
To the extent we offer any public or group forums on our Products or Services, such as newsfeeds, blogs, message boards, or similar tools (“Interactive Features”), the posts or comments you make may be public and viewed by others. You should use care before posting information about yourself, including Personal Data. You acknowledge and understand that you have no expectation of privacy or confidentiality in the content you submit to Interactive Features over the Products and Services. Except when required to do so by applicable law, we assume no obligation to remove Personal Data you post on our Products and Services, and your disclosure of any Personal Data through the Interactive Features is at your own risk.
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. We also share and disclose some cookies with third-parties.
More specifically, we use cookies and other tracking technologies for the following purposes:
The cookie preference tool, which you can click on at the bottom of the Website contains a detailed list of the cookies we use on our Website and allows you to customize the cookies we store for you. Our Website is scanned with our cookie scanning tool regularly to maintain a list as accurate as possible. We classify cookies in the following categories:
Company does not knowingly collect, maintain, disclose, or otherwise process Personal Data from minors below the age of 16 without the permission of such minor’s parents or legal guardians.
Third-party service providers acting on our behalf must execute agreements including confidentiality requirements and will only process Personal Data as necessary to perform their functions in a manner consistent with this Notice, other applicable privacy notices, and as explicitly permitted or required by applicable laws, rules, and regulations. Our third-party service providers may be located in the United States and other jurisdictions.
We may combine information we collect, whether Personal Data or not, with Personal Data that we may obtain from third parties.
Our Products or Services may contain links to other websites, applications, products, or services that are not owned or operated by Company, such as social media websites and applications like Facebook and Twitter. You should carefully review the privacy policies and practices of other websites, products, and services as we cannot control and are not responsible for privacy policies, notices, or practices of third-party websites, applications, products, and services.
Please note that in many circumstances, we cannot effectively do business with you without processing some Personal Data about you (e.g., your contact information). For example, when you contact customer service representatives, we may require you to provide information to authenticate your identity to assist you with your request. If you are unable to provide this information, we may be unable to process your request.
You may have a right under your area’s data protection law to the following rights with respect to some or all of your Personal Data:
You can make a request with respect to your Personal Data by completing the form located here. You can also, if you prefer, contact ConsumerCare_USA@reckitt.com or 1-800-228-4722.
We will make reasonable efforts to respond promptly to your requests in accordance with applicable laws. We may, after receiving your request, require additional information from you to honor the request and verify your identity. Please be aware that we may be unable to afford these rights to you under certain circumstances, such as if we are legally prevented from doing so.
We offer a variety of rewards programs and sweepstakes. To the extent applicable, you may be entitled to know the nature of these financial incentives and how we value your Personal Data collected from these programs. Through these offerings, consumers provide us with some Personal Data when they opt-in to our programs. There is no obligation to opt-in and consumers can opt-out at any time. If you join a rewards program, we use the Personal Data that you provide to better engage with you. Generally, we do not assign monetary or other value to your Personal Data. We may award you with points for signing up for a program or participating in events. Those points can be put towards product purchases. We do not assign points based on the sharing of Personal Data. We would calculate the value of your Personal Data to our business as equal to the value of any financial incentives that you may have received through the programs. You can opt-in to, or opt-out of, our programs at any time through the same means they are offered or by contacting us at ConsumerCare_USA@reckitt.com.
Please be aware that Personal Data we collect and process may be transferred and maintained outside your state, province, country, or other jurisdiction where the privacy laws may not be as protective as those in your location, including the United States. Company has put in place lawful transfer mechanisms and adequate safeguards, in accordance with applicable legal requirements, to protect your Personal Data.
Consistent with applicable laws and requirements, Company has put in place physical, technical, and administrative safeguards to protect Personal Data from loss, misuse, alteration, theft, unauthorized access, and unauthorized disclosure consistent with legal obligations and industry practices. However, as is the case with all websites, applications, products, and services, we unfortunately are not able to guarantee security for data collected through our Products and Services. In addition, it is your responsibility to safeguard any passwords, ID numbers, or similar individual information associated with your use of the Products and Services.
We generally retain Personal Data for as long as needed for the specific business purpose or purposes for which it was collected. In some cases, we may be required to retain Personal Data for a longer period of time by law or for other necessary business purposes. Whenever possible, we aim to anonymize the information or remove unnecessary identifiers from records that we may need to keep for periods beyond the specified retention period.
We reserve the right to change this Notice from time to time. We will alert you when changes have been made by indicating the date this Notice was last updated as the date the Notice became effective or as otherwise may be required by law. It is recommended that you periodically revisit this Notice to learn of any changes.
If you have questions or comments about this Notice or about how your Personal Data is processed, please contact ConsumerCare_USA@reckitt.com or 1-800-228-4722. We will make reasonable efforts to respond promptly to your requests in accordance with applicable laws. We may, after receiving your request, require additional information from you to honor the request and verify your identity. Please be aware that we may be unable to afford these rights to you under certain circumstances, such as if we are legally prevented from doing so.
Effective Date: December 28, 2006; Updated: July 28, 2021
Please read these terms of use carefully. Mead Johnson & Company may at any time revise these terms by updating this posting. By visiting this website you agree to be bound by the rules Mead Johnson Nutrition has established for their websites and should therefore periodically visit this page to determine the current terms to which you are bound. If you do not agree to these terms, do not use this website.
Mead Johnson Nutrition websites are produced by Mead Johnson & Company. The entire contents of Mead Johnson Nutrition websites are copyrighted under copyright laws. Users may download material for their own non-commercial use. The copying, redistribution or publication of any part of this website is prohibited.
By submitting content to this Mead Johnson Nutrition website, you automatically grant Mead Johnson Nutrition, or warrant that the owner of such content has expressly granted Mead Johnson Nutrition, the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, and distribute the content (in whole or in part) worldwide and/or to incorporate it into other works in any form, media or technology now known or hereafter developed, for the full term of any copyright that may exist in such content. You warrant that you own the material you are submitting and that it does not infringe any copyrights owned by others. You also permit others to access, view, store, or reproduce the content for their personal use. Subject to this grant, the owner of content placed on this website retains any and all rights which may exist in such content. Mead Johnson Nutrition shall have no obligation to use material you submit and reserves the right not to use material that it finds objectionable. By submitting any material or form, which contains your name, address and/or email address, you acknowledge that your name, address and/or email address may be placed on one or more Mead Johnson Nutrition mailing lists.
You can register for the Enfamil Family Beginnings program on this website. The Enfamil Family Beginnings program is brought to you by Mead Johnson Nutrition. The benefits of Enfamil Family Beginnings may vary, the offer is limited to one per household, and subject to change without notice. To register, complete the online form or call 1-800-BABY123 during our business hours (M-F 7 am - 7 pm CST/CDT, Sat 8 am - 4:30 pm CST/CDT). You can unsubscribe from Enfamil Family Beginnings at any time. Mead Johnson & Company does not sell or share your information with outside agencies. Please see our privacy policy for details.
You can upgrade to the Premium Enfamil Family Beginnings program in the fourth step of our enrollment form for new members or at this page for existing Enfamil Family Beginnings members. The Premium Enfamil Family Beginnings Program is limited to one membership per household and costs $39.99. Premium benefits include: Premium Welcome Box with Enfamil products, 15% off monthly discount at Enfamil.com, 20% bonus Enfamil Rewards points for Enfamil product purchases, $100 in Enfamil coupon checks, $10 per month in digital cash back rebates, and additional partner offers as available. Existing Enfamil Family Beginnings members who upgrade to Premium may have already received a portion of the $100 in Enfamil coupon checks. Note that your Welcome Box with Enfamil products may arrive in multiple shipments.
Each member will receive a monthly discount code for Enfamil.com Via email. This code is good on one order of $250 or less and will reflect a 15% off discount. Discount codes will be sent to participants via email on the first day of each month for 15 consecutive months starting the month following registration (for example, if you register in February, you will receive your first discount code in March). Each discount code is valid for 30 days from release at which point it will no longer be valid and will not be reissued. RB reserves the right to limit the product eligibility for discounts. RB reserves the right to cancel a membership at any time for misuse. Memberships are non-refundable but may be substituted for equal value on Enfamil.com.
Mead Johnson Nutrition does not represent or warrant that this Mead Johnson Nutrition website will be accessible or available on a timely basis, or that access to this website will be uninterrupted or without technical inaccuracies or typographical errors. This website is distributed on an “as is” basis, without warranties of any kind, either express or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose. Information may be changed without notice. Mead Johnson Nutrition may also make improvements and/or changes in the products and/or the programs described in this information at any time without notice.
In no event shall Mead Johnson & Company (any of its officers, directors, employees, agents, representatives, information providers or licensors) be liable for any direct, indirect, incidental, special, consequential, punitive or other damages (regardless of the form of action).
Mead Johnson Nutrition is not affiliated or associated with sponsors of sites which hyperlink to or from this website and does not endorse the content appearing on other sites.
All Mead Johnson Nutrition products, materials and information appearing on this website are intended for U.S. customers only. For relevant information about the products in another country, please see the specific website for that country. The specific Mead Johnson Nutrition products shown on this website may not be available for distribution or sale outside the U.S. Mead Johnson Nutrition endorses the aim of the World Health Organization (WHO) International Code of Marketing of Breast-milk Substitutes in developing countries, including standards for product integrity, labeling, distribution, and promotion. In accordance with Article 4.2 of the WHO Code, the following statement applies:
“Breastfeeding is best for infants and is preferred whenever possible. Breastfeeding is an important part of health, nutrition, and other social measures required to promote health, growth and development of infants and children. If a mother elects to formula-feed her infant, reversal of her decision may be difficult. Partial feeding with infant formula could have a negative effect on establishment of breastfeeding. Inappropriate use of breast milk substitutes may lead to infant malnutrition, serious illness, and even death in all countries.”
Misuse of breast milk substitutes poses health hazards, therefore, read and follow preparation and storage instructions carefully. Breastfeeding involves additional nutritional requirements for lactating mothers. It is important, therefore, that a nursing mother have an adequate diet to ensure that the quantity and nutritional quality of her milk is adequate for her baby. Formula, when used properly, provides a sound nutritious substitute or supplement to breast milk, but it is more expensive. When deciding how to feed your baby, professional advice should be followed and cost of formula considered.
The names of Mead Johnson Nutrition products shown on this site are trademarks of Mead Johnson Nutrition (or of a licensor where stated), many of which are registered in the U.S. and in various other countries.
If you have questions about the Mead Johnson Nutrition Terms of Use for Internet Sites or our Privacy Policy, please contact us:
Mead Johnson & Company, 2400 West Lloyd Expressway, Evansville, IN 47721 USA
Email: enfamilresourcecenter@enfamil.com
The Enfamil Shop is intended for use by individual consumers who wish to have Enfamil® or other Mead Johnson Nutrition products delivered directly to a home, work or alternate destination within the United States.
Enfamil reserves the right to audit customer order patterns at any time or limit the quantity per order. All orders are limited to five units per order. Nutramigen powders are limited to one unit per household every 3 days*. PurAmino powders are limited to 5 units per household every 3 days*. This site is intended for customer purchases only. If we determine that you are misusing this website, we reserve the right to take any and all corrective action, including withholding or removing any points accumulated from our rewards program and removal from our rewards program and consumer site.
For retail or institutional orders, please contact your sales representative or call Mead Johnson Customer Service (1-800-318-7269 for Retail Accounts; 1-800-457-3550 for Drug Wholesaler, Military, Hospital and Other Non-Retail Accounts).
All products ordered through the Enfamil Shop service will be shipped according to the terms and conditions set out below. These terms and conditions apply to all orders whether received by mail, phone, or internet. By submitting any order (including recurring orders), the customer will be deemed to have irrevocably accepted these terms and conditions, notwithstanding any additional or different terms, conditions or instructions.
Mead Johnson & Company reserves the right to cancel your order without notice.
*1 can of powder provides enough feedings on average for 3 daysPrices and quotations submitted are subject to change without notice. Taxes will be charged as applicable based on the state to which the product will be shipped. Additional surcharges may be applied for expedited delivery.
Prices for subscriptions will be locked in at the time the subscription is set up regardless of price fluctuations. If subscriptions are updated by the consumer, future pricing will be reflected based on the price at the time of the update.
The Enfamil Shop may offer promotional discounts at various times. Any promotional offers are only valid as expressly communicated in the promotional offer details and for the products listed. Offers cannot be combined with any other Enfamil Shop discount codes. You are not permitted to open multiple accounts per household to benefit from offers, as they are limited to one order per household per discount.
The Enfamil products listed below are not eligible for Enfamil Shop offers or promotions, including, but not limited to, Professional Discounts, Enfamil Shop online exclusive promotions, and Enfamil Shop offers that require a unique coupon or promotional code.
Excluded products:*Excluded unless otherwise stated.
Enfamil Family Beginnings $5 checks require a $25 minimum purchase.
The Enfamil Shop accepts American Express, Discover, MasterCard and Visa for internet or phone orders. We also accept payment through PayPal. Charges, including any applicable taxes and shipping, will be applied to the credit card at the time the order is placed. Checks or Money Orders are accepted for mail-in orders only. If you’d like to place your order using this method, you need to contact the Enfamil Resource Center at 1-800-BABY123.
Subscription orders are handled by a third party partner, Ordergroove. Ordergroove's only function is to trigger an order within the Enfamil Shop and does not hold any personal information. We reserve the right to pause or change the parameters of our subscription order service without notice.
Enfamil Shop orders are shipped using UPS Ground Service. All orders over $50* qualify for free Standard Ground shipping. *Offer valid after all discounts have been applied. Expedited (express) shipping with expected delivery in 1-3 business days is not available at this time. Overnight shipping is also not currently available.
Subscription orders will be shipped based on the shipping method selection made when the subscription was first set up. Changes to shipping can be managed within the My Account section of Enfamil.com.
Orders over 250 lbs are subject to be shipped by less than truckload (LTL) carriers due to size of the order.
Due to size and packaging your order could arrive in multiple boxes or shipments.
Orders can be shipped to locations within the 50 United States of America.
We do not ship to P.O. Boxes.
The Enfamil Rewards Program is intended for individual customers. Customers that are ordering in larger quantities for wholesale or resell purposes will not be eligible for rewards points. We reserve the right to withhold or remove any points if accumulated since this program is for individual customers.
Rewards points will be awarded for subscription orders when the recurring order is processed. Subscription orders are worth the same amount of points as any other standard order.
Reward Point redemptions for products must be handled through a separate transaction.
The Professional Discounts offer is currently unavailable. We hope to bring this offer back as soon as possible.
For questions regarding your order, please contact the Enfamil Shop at 1-800-BABY123.
Request for credit for products purchased through the Enfamil Shop must be made by contacting the Enfamil Resource Center at 1-800-BABY123. Returns will only be accepted for full, unopened shipping cases within 30 days of the receipt of the product.
Requests to return a product must be pre-authorized by calling 1-800-BABY123 before the product is returned to ensure credit is applied correctly. Any promotional offers that were valid at the time of an order may be deducted from the credit amount. The customer is responsible for shipping charges to return product to Enfamil.
All returns will come back by UPS and you may be charged $10 per package at our discretion.
Enfamil or Mead Johnson Nutrition products that were purchased from a retail store cannot be returned through the Enfamil Shop
All sales are final and nonrefundable for the following products (due to expiration date considerations:
Contact the Enfamil Resource Center at 1-800-BABY123 within 48 hours of receipt to report damaged shipments.
Products that are out of stock through the Enfamil Home Delivery service cannot be backordered.
Enfamil Shop orders are processed immediately. Changes cannot be made once the order is submitted and an order confirmation number is received.
Orders are shipped Monday - Friday except for the following company holidays: